Find it in the manual
Follow task-based guidance for opening, viewing, comparing, rating, exporting, and settings.
Open the manualSupport
Start where you got stuck.
We will help from there.
AuroraViewer 1.6.3 supports macOS 14.0 or later. Check the common cases below, then send a support request with reproducible details if the issue remains.
Follow the troubleshooting path
Check permissions, format conditions, archive limits, caches, and default-app setup.
View troubleshootingSend a support request
GitHub Issues is the public support channel. Do not attach private information or files that should not be public.
Open a GitHub requestQuick checks
Check these first
A file will not open
A recognized extension can still fail when file contents or macOS ImageIO and Quick Look support are incompatible. Compare with another file and check for damage.
Folder access stopped working
Moving or renaming a source can invalidate saved access. Open the original folder again and approve the macOS permission prompt.
An archive does not finish
Passwords allow three attempts, with limits of 256 MB per item, 1 GB total, and 20,000 entries. Nested archives are not opened automatically.
I want AuroraViewer as the default
In AuroraViewer Settings > Default App, register the formats you want and select Refresh Status. If registration does not take effect, use Finder > Get Info > Open with > Change All.
Useful context
What to include
- Your AuroraViewer and macOS versions
- The steps that produced the problem and the result you expected
- The file format and input type: individual file, folder, or archive
- If possible, a redacted screenshot and whether the issue repeats